National Gutter Alliance
Privacy Policy
National Gutter Alliance ("NGA," "we," "us," or "our") is committed to protecting the privacy and personal information of our customers, independent contractors, installers, website visitors, and business partners.
This Privacy Policy explains how we collect, use, store, protect, and share personal information obtained through our website, business operations, and communication services, including SMS text messaging.
1. Information We Collect
We may collect personal information when you visit our website, request services, communicate with us, or work with National Gutter Alliance.
This information may include:
Full name
Email address
Telephone and mobile phone numbers
Mailing or business address
Customer service inquiries and project details
Contractor and installer identification information
Job assignments, scheduling details, and work reports
Payment-related information and documentation
SMS communication history and opt-in consent records
Website usage information, such as cookies, browser information, and IP addresses
We collect information necessary to conduct business operations, provide services, and communicate with individuals who interact with our company.
2. How We Use Your Information
National Gutter Alliance may use collected information to:
Provide gutter installation, maintenance, and related services.
Respond to customer inquiries and service requests.
Communicate with independent contractors and installers regarding job assignments and scheduling.
Distribute weekly job reports, payment statements, and payment-related documentation.
Notify installers of corrections, updates, or changes to job reports.
Respond to questions concerning completed jobs, work assignments, and payment documentation.
Send authorized SMS communications to individuals who have opted in.
Improve our website, customer service, and business operations.
Maintain business records and comply with applicable legal obligations.
3. SMS Text Messaging Communications
National Gutter Alliance offers an optional SMS text messaging program to communicate with independent contractors and installers regarding business-related matters.
Individuals who expressly opt in may receive messages including:
Job assignments and scheduling information
Weekly payroll and job reports
Payment documentation and updates
Corrections or changes to submitted reports
General operational notifications
Responses to work-related questions
Message frequency varies depending on weekly payroll processing, job assignments, and other operational needs.
Message and data rates may apply depending on your wireless carrier and service plan.
Recipients can opt out of SMS communications at any time by replying STOP to any message received from National Gutter Alliance.
For assistance, recipients may reply HELP or contact National Gutter Alliance directly.
SMS Support Number: (901) 457-5955
Participation in the SMS program is voluntary.
4. SMS Consent and Mobile Information Privacy
National Gutter Alliance respects the privacy of all individuals who provide mobile phone numbers and consent to receive text messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
SMS opt-in information and consent will not be shared, sold, rented, transferred, or disclosed to third parties or affiliates for their marketing or promotional purposes.
National Gutter Alliance may use authorized communications service providers, including SMS delivery platforms, solely to facilitate authorized business communications on our behalf.
Such service providers may process information only as necessary to deliver contracted services and are not authorized to use mobile phone numbers or SMS consent information for their own marketing activities.
We do not send SMS messages to individuals who have not provided the required consent.
5. Information Sharing and Disclosure
National Gutter Alliance does not sell personal information.
We may share necessary information with trusted service providers who assist with:
Website hosting and maintenance
Business administration
Job scheduling and project management
Payment processing and recordkeeping
Email and SMS communications
Customer service operations
These service providers are permitted to process information only for authorized business purposes.
We may also disclose personal information when required by applicable law or when necessary to protect our legal rights.
Mobile information and SMS opt-in consent are not shared with third parties or affiliates for marketing or promotional purposes.
6. Data Security
National Gutter Alliance takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or loss.
While we work to protect the information entrusted to us, no electronic storage system or internet transmission method can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide requested services
Maintain contractor and installer business records
Administer payments and documentation
Fulfill operational responsibilities
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
Information that is no longer reasonably necessary will be deleted, anonymized, or securely retained when required by law.
8. Your Privacy Rights and Choices
Individuals may contact National Gutter Alliance to:
Request information about personal data maintained by our company.
Request correction of inaccurate personal information.
Request deletion of personal information, where applicable under law.
Ask questions regarding information collection or privacy practices.
Withdraw consent to SMS text messaging.
To stop receiving SMS messages, reply STOP.
For assistance with SMS communications, reply HELP.
Opting out of SMS communications does not prevent National Gutter Alliance from contacting individuals through other lawful communication methods when necessary.
9. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve website functionality, analyze visitor activity, and enhance the user experience.
Cookies may collect information regarding browser type, device information, pages visited, and general website usage.
Visitors may adjust their browser settings to manage or disable cookies.
10. Third-Party Websites
Our website may contain links to external websites or third-party services.
National Gutter Alliance is not responsible for the content, security, or privacy practices of websites that we do not own or operate.
We encourage visitors to review the privacy policies of third-party websites before submitting personal information.
11. Children's Privacy
National Gutter Alliance's website and services are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
12. Updates to This Privacy Policy
National Gutter Alliance reserves the right to update this Privacy Policy periodically to reflect changes in business operations, communication practices, legal obligations, or technology.
Any updates will be published on this page with a revised effective date.
13. Contact Information
If you have questions regarding this Privacy Policy, personal information, or SMS communications, please contact:
National Gutter Alliance
1050 Crown Pointe Parkway
Atlanta, Georgia 30338
SMS Support: (901) 457-5955